Our Leadership Team

Marilea Rans, Call Center Manager

Marilea Rans joined Graven Austin & Drake in 2010. Prior to joining GAD Marilea served 9 years in bank and finance management. During her tenure with GAD she has successfully managed hundreds of telephone marketing campaigns for audience development, event marketing, and sales. Marilea holds a bachelor’s degree in Economics from Purdue University.

Marese Dunn, Human Resource Manager

Ms. Marese McIntosh-Dunn has a considerable amount of experience in HR Management roles in the BPO industry; having previously worked for Startek and IBEX.  Ms. Dunn holds a Bachelor of Science in Human Resource Management from the University of College of the Caribbean.  

Jada Bailey, Data Analyst & Junior Programmer

Jada began her journey at Rampart Marketing as a Junior Database Specialist and has since been promoted twice to her current role as Data Analyst & Junior Programmer on the IT team. She holds a Bachelor of Science in Computer Science from the University of Technology, Jamaica. Known for her technical aptitude and problem-solving mindset, Jada plays a key role in supporting data-driven decisions and optimising internal systems. In her free time, she enjoys getting lost in a good book, binge-watching her favorite series, and, of course, coffee.

Emil Stewart, Data Analyst

Emil Stewart is a Data Analyst at Rampart Marketing, bringing a strong background in operations and quality control to his current role. He began his career with the company in 2019 as an agent and quickly advanced to roles including Quality Control, QC Team Lead, and Administrator.

Now, as a Data Analyst, Emil leverages his hands-on experience and analytical skills to deliver actionable insights that support strategic decision-making across the organisation.

Outside of work, Emil enjoys spending time with his wife and two daughters, and has a passion for automobiles.

Nichalos Charlton, Campaign Deployment Specialist

Nichalos is the newest addition to the Account Management team at Rampart Marketing, after being promoted three times! He joins us with prior BPO experience from Conduent and Sutherland Global Services. He also acquired sales and marketing management experience from the Kaizen Group. Nichalos currently holds a Bachelor of Science in Business and Marketing from Excelsior Community College.

In his spare time, he enjoys playing rugby and going on new adventures.

Ashley-Anna Williams, Quality Control Supervisor

Ashley-Anna Williams is a dedicated professional whose strong work ethic and attention to detail have earned her three well-deserved promotions within the company. In her current role as Quality Control Supervisor and Administrative Coordinator, she combines her expertise in quality assurance with seamless administrative support to ensure operations run at peak efficiency. Ashley-Anna is valued for her leadership, reliability, and commitment to excellence; qualities that continue to drive her success and that of the team around her.

Chanae Tennant, Team Supervisor

Chanae Tennant began her BPO career in the banking and finance sector in 2016. In 2019 she joined Rampart Marketing and was quickly identified as a stand-out agent where she received numerous awards and was subsequently promoted into the quality control department followed by a promotion to Team Supervisor. Chanae takes a personal interest in the training and development of each team member.

When Chanae is not busy at Rampart, she enjoys arts, crafts and baking with her 4-year-old daughter.

Omar Walker, Team Supervisor

Omar Walker possesses almost a decade of BPO experience representing some of the world’s most recognizable brands including AT&T, Amazon, and GrubHub. Omar spent several years at Fusion where he was promoted multiple times as a Subject Matter Expert and Team Leader.

Omar has been married for 11 years and has a 9-year-old son. In addition to his role at Rampart Marketing, he stays busy with ministerial work as the Pastor for Temple of Praise Prophetic and Deliverance International Ministry church.

Janique Waite, Team Supervisor

Janique attended Mona High School where she was a former Prefect and Deputy Head Girl. Her mother’s entrepreneurial spirit fostered her interest in business and shaped her decision to further pursue her education. Janique has a pending bachelor’s degree in Human Resource Management with a Minor in Psychology from the University of the West Indies. Janique was promoted to a Team Supervisor in 2020. Her secondary education gives her a unique perspective to managing her team, promoting effective communication, and fostering a productive environment through positive motivation.

Janique has two brothers and enjoys volunteering for various organizations.

Shanoya Thompson, Team Supervisor

Shanoya first BPO experience is with Rampart Marketing. She was quickly promoted twice. She supervises day-to-day production operations and works closely with team members. She’s a powerful force in the workplace and uses her positive attitude and tireless energy to encourage others to work hard and succeed. In her free time, she enjoys outdoor activities and spending time with families.   

Careta Bailey, Team Supervisor

Careta Bailey began her career at Rampart Marketing in 2021 as a Telesales Representative. Her strong work ethic and natural leadership quickly led to a position on the customer service team, where she excelled in client support and communication.

In 2022, she was promoted to Team Lead, managing both sales and customer service teams while helping to launch a new campaign. By 2025, Careta advanced to Team Supervisor, where she continues to lead with focus, drive performance, and support Rampart’s ongoing growth.